Body Pump Active Tank Dark Chocolate

How do I find my correct size?

Each product page includes a detailed size guide with measurements. We recommend measuring your bust, waist, and hips before ordering and comparing them with our chart. If you’re between sizes, we suggest sizing up for a more relaxed feel or sizing down for a more sculpted, compressive fit.

Do your pieces run true to size?

Our activewear is designed to fit close to the body with four-way stretch. Most customers find our sizing true to size, but fit can vary by style — some collections offer a sculpted, compressive feel while others have a more relaxed silhouette. Check the fit notes on each product page for specific guidance.

Which styles are best for high-impact workouts?

Look for pieces with reinforced waistbands, sweat-wicking fabric, and medium-to-high support. Each product page is labelled by activity level to help you find the right style for your workout — whether that’s running, HIIT, yoga, or gym training.

What support level do your sports bras offer?

Our sports bras range from light to high support, and each style is clearly labelled on the product page. For larger cup sizes or high-impact activities like running, we recommend our high-support styles with wider straps and a structured inner layer.

My measurements are between two sizes — what should I choose?

It depends on your preference. If you prefer comfort and ease of movement, go up a size. If you prefer a tight, sculpted fit, stay at the smaller size. Still unsure? Email us at Support@nergystore.com — we’re happy to help you decide before you order.

Cawn I wear Nergy pieces during pregnancy?

Several of our styles work well throughout pregnancy, particularly those with foldable or elasticated waistbands that adapt as your body changes. Our fabrics are naturally stretchy and soft against the skin. We always recommend consulting your healthcare provider before continuing or starting a fitness routine during pregnancy.

What is Nergy’s return policy?

You may request a return within 30 days of your order being marked as delivered. To be eligible, items must be unused, in resellable condition, with all original tags attached and returned in the original packaging. Returns that show signs of use, damage unrelated to a manufacturing defect, or missing tags may be refused or subject to a partial refund.

How do I start a return?

Email us at Support@nergystore.com with your order number, the email used at checkout, the item(s) you’d like to return, and the reason for your return (optional but helpful). We’ll reply with return instructions. Please do not send items back before hearing from us — returns sent without prior contact cannot be guaranteed.

Do I have to pay for return shipping?

No. Nergy covers return shipping for all eligible returns. Depending on your location, we’ll provide a return label or guide you through the recommended return method. You’re responsible for ensuring the parcel is packed securely and returned following our instructions.

How long does it take to receive my refund?

Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, your refund is issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund to your account — this can vary depending on your provider.

Can I exchange for a different size?

Yes! If you’d like a size swap and the item is in stock, we can arrange an exchange. Contact us at Support@nergystore.com and we’ll assist you. If the requested size or item is unavailable, we’ll offer an alternative or process a full refund.

What if I received a faulty or damaged item?

We’re sorry to hear that — please contact us at Support@nergystore.com as soon as possible with clear photos of the issue. After review, you can choose between a replacement (dispatched within 3–5 business days after confirmation, plus standard delivery time for your region) or a full refund processed within 24 hours of approval.

Can I return personalised items?

Personalised items can only be returned if there is a manufacturing defect or if the personalisation delivered differs from the confirmed order details. If you need to cancel or change a personalised order, this is only possible within 2 business days of purchase and only if personalisation has not yet begun.

Can I cancel my order?

Yes — you can cancel your order as long as it has not yet been dispatched. Once your order has shipped, it will need to follow the standard return process after delivery. Contact us at Support@nergystore.com as soon as possible if you’d like to cancel.

Are sale items eligible for returns?

Sale items follow the same 30-day return window as full-price items, provided they are unused and in resellable condition with all original tags and packaging. Items marked as non-returnable at the time of purchase are excluded.

What payment methods do you accept?

We accept Credit and Debit Cards, PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay. Payment is captured at the time of purchase.

Can I pay in instalments?

Yes! We offer Pay in 3 through Klarna, available at checkout where applicable in your region. Splitting your purchase means no hidden fees — just a flexible way to pay. Klarna services are subject to their own terms and privacy policy.

Do prices include VAT?

All prices displayed on our website include VAT where applicable. A full breakdown of the VAT amount applied to your order is included in your order confirmation email.

When will I be charged?

Payment is captured at the time your order is placed. If an item becomes unavailable after your order is confirmed, we’ll contact you promptly and issue a full refund.

Can I use a discount code on sale items?

Unless stated otherwise in the promotion, discount codes do not apply retroactively to previous purchases and may be limited by time, stock, region, or product category. Check the terms of each promotion for specific details.

Is it safe to pay on Nergy?

Yes. Our website is powered by Shopify, which uses SSL encryption and certified payment processing compliant with PCI DSS security standards. We do not store your full card details. All transactions are handled securely.

How long does it take to process my order?

Orders are processed within 3 to 5 business days after payment confirmation. For personalised products, processing may take an additional 1 to 2 business days. Once dispatched, you’ll receive a tracking number by email.

How long does delivery take to Europe?

Estimated delivery to most European countries is 12 to 20 business days after dispatch. Delivery times are estimates and may vary due to carrier operations, customs procedures, or high-demand periods.

Is shipping free?

Shipping is free to most destinations in Europe, North America, and South America. A flat fee of €10 applies to the following European destinations: Iceland, Albania, Austria, Finland, Poland, Romania, Malta, Faroe Islands, Slovenia, Serbia, Estonia, and Bosnia and Herzegovina. A €10 fee also applies to Asia destinations (Turkey, Saudi Arabia, Qatar, UAE).

Can I track my order?

Yes — every order includes a tracking number, sent automatically to your registered email address after dispatch. You can use it to track your shipment in real time through our website or the carrier’s official tracking page.

Will I have to pay customs duties or import fees?

No. If any customs fees or duties are requested during delivery, Nergy will be fully responsible for the payment. You will not be charged any additional fees. If you receive a customs payment request, contact us immediately at Support@nergystore.com.

What happens if delivery fails or I wasn’t home?

If you’re unavailable, the carrier will attempt redelivery up to two additional times. If the parcel cannot be delivered, it will be held at the nearest carrier point for up to 7 days for collection. If the parcel is returned to our warehouse, you can choose between free reshipment or a full refund.

Can I change my delivery address after placing an order?

You may request an address change before your order is dispatched by contacting us at Support@nergystore.com as soon as possible. Once the order has shipped, changes to the delivery address may no longer be possible.

Which countries do you ship to?

We ship across Europe (including France, Germany, Italy, Portugal, Spain, UK, and many others), North America (Canada, USA, Mexico), South America (Argentina), and select Asian destinations (Turkey, Saudi Arabia, Qatar, UAE). We do not ship to Russia, Vatican City, Kosovo, or Africa.

What fabrics does Nergy use?

Our activewear is crafted from high-performance technical fabrics designed to move with you — offering four-way stretch, sweat-wicking properties, and lasting shape retention. The full fabric composition for each piece is listed on the product page so you always know exactly what you’re wearing.

Are Nergy products safe for sensitive skin?

Our fabrics are carefully selected for comfort against the skin, including during intense workouts when pores are open. If you have specific sensitivities or skin conditions, we recommend checking the full fabric composition on the product page before purchasing. Feel free to contact us at Support@nergystore.com with any questions.

Are your products vegan?

Our activewear does not use animal-derived materials. If you have specific questions about a particular product or component, please reach out to us at Support@nergystore.com and we’ll be happy to confirm.

How is Nergy approaching sustainability?

We’re on an ongoing journey to build a more responsible brand — from the materials we choose to how we handle packaging and logistics. We’re committed to transparency and to making thoughtful choices at every stage of our supply chain. Follow us for updates as we continue to grow and improve.

Do product images accurately represent the items?

We do our best to represent our products as accurately as possible. However, colours and details may vary slightly due to lighting, screen calibration, or batch variations. Pre-order items may be displayed using a reference sample; the final delivered item may have minor differences. If you have questions about a specific product, contact us before ordering.

How should I wash my Nergy activewear?

Machine wash cold (30°C or below) on a delicate or gentle cycle with similar colours. Turn your garments inside out before washing — this protects the outer fabric and any printed details, and allows for a more effective clean where sweat and oils accumulate. Use a small amount of mild, eco-friendly detergent.

Can I use fabric softener or bleach?

No — avoid fabric softeners and bleach entirely. Softeners coat the fibres and gradually break down the moisture-wicking and stretch properties of technical fabrics, reducing their performance over time. Bleach can permanently damage the fabric and colour.

Can I tumble dry my activewear?

Air drying is always the best option. Tumble drying can damage elastic fibres, reduce compression, and significantly shorten the lifespan of your pieces. Lay flat or hang to dry away from direct sunlight and heat sources.

Can I iron my pieces?

We do not recommend ironing activewear. Heat can damage stretch fibres and technical coatings. If your piece needs de-wrinkling, hang it in a steamy bathroom for a few minutes — that’s enough to release most creases without any risk.

How do I get rid of lingering odours?

Wash your activewear soon after wearing — leaving damp clothes in your gym bag allows bacteria and odours to set in. For stubborn smells, soak the garment in cold water with a small amount of white vinegar for 30 minutes before a gentle machine wash. Avoid hot water, which can lock odours into the fibres rather than remove them.

How do I keep the colours from fading?

Washing inside out, using cold water, and air drying are the three most effective steps to protect colour vibrancy. Avoid prolonged exposure to direct sunlight, both during drying and storage. Following these habits will keep your pieces looking fresh for much longer.

How should I store my activewear?

Make sure each piece is completely dry before folding and storing. Moisture trapped in fabric can lead to mildew and unpleasant odours over time. Store in a cool, dry place and avoid leaving activewear in your gym bag between sessions.

Do I need an account to place an order?

No — you can check out as a guest. However, creating an account makes it easier to track your orders, manage returns, and save your details for faster checkout in the future.

I’ve forgotten my password. What do I do?

Click ‘Forgot password?’ on the login page and enter your email address. We’ll send you a link to reset your password. If you don’t see the email within a few minutes, check your spam or junk folder.

Is my personal data safe with Nergy?

Yes. We take data privacy seriously. Our website is powered by Shopify, which uses SSL encryption and industry-standard security protocols. We do not sell your personal information to third parties for marketing purposes. For full details, please read our Privacy Policy.

What data do you collect and why?

We collect information such as your name, email address, shipping address, payment details, and browsing activity on our site. This is used to process your orders, provide customer support, personalise your shopping experience, and — where you’ve opted in — send you marketing communications. We only collect what’s necessary to provide you with our services.

Can I update my personal details?

Yes — log into your account and update your details at any time. If you have any difficulties, contact us at Support@nergystore.com.

Can I request deletion of my data?

Yes. Under GDPR, customers in the EU and UK have the right to request access to, correction of, or deletion of their personal data. To exercise any of these rights, contact us at nergystore@gmail.com. We’ll process your request in accordance with applicable data protection law.

How do I unsubscribe from marketing emails?

You can unsubscribe at any time by clicking ‘Unsubscribe’ at the bottom of any marketing email from us, or by managing your communication preferences in your account settings. Please note that even after unsubscribing, you’ll still receive transactional emails related to your orders.

How do I contact Nergy’s support team?

Email us at Support@nergystore.com. Our team is available 24/7 and responds within 24 to 48 hours.