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📦 Shipping Policy

Nergy offers international shipping with estimated delivery times, full tracking, and transparency at every stage of the order. Below you will find all information regarding order processing, delivery times, costs, serviced regions, and delivery conditions.

1) Order Processing Time

After payment confirmation, orders are processed within 3 to 5 business days.
For personalized products, processing time may increase by 1 to 2 additional business days.
In case of stock unavailability, our team will contact the customer to offer either a product exchange or a full refund, according to the customer’s preference.

2) Estimated Delivery Times The delivery times below are estimates and may vary due to logistical factors, customs procedures, or high-demand periods.

Europe: 12 to 20 business days
North America: 14 to 30 business days
South America: 14 to 30 business days
Asia: 12 to 18 business days
Africa: We do not ship to this region

3) Shipping Costs

🌍 Europe
- Free shipping to most countries.
- Flat fee of €10 for the following destinations: Iceland, Albania, Austria, Finland, Poland, Romania, Malta, Faroe Islands, Slovenia, Serbia, Estonia, and Bosnia and Herzegovina.
🌎 North America
- Free shipping.
🌎 South America
- Free shipping.
🌏 Asia
- Flat shipping fee: €10

4) Countries and Regions Served

🌎 North America: Canada, United States, Mexico
🌎 South America: Argentina
🌏 Asia (€10 shipping fee): Turkey, Saudi Arabia, Qatar, United Arab Emirates
🌍 Europe – Main Countries: France, Germany, Italy, Portugal, Spain, United Kingdom
🌍 Europe – Other Supported Countries: Andorra, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, San Marino, Slovakia, Sweden, Switzerland, Ukraine.

We do not ship to: Russia, Vatican City, Kosovo.

5) Shipping Carriers and Methods We use fast and secure international air shipping methods through trusted logistics partners, including:

CTT Express
DHL Express
Huaya Express

The carrier is selected based on the destination and the most efficient available route.

6) Order Tracking

All orders include a tracking number.
The tracking code is automatically sent to the registered email after dispatch.
Customers can track their shipment in real time.

7) Customs, Duties, and Local Taxes

Our shipments are sent without any additional charges to the customer.
If any customs fees or duties are requested, Nergy will be fully responsible for the payment.

8) Delivery Attempts and Incorrect Address

If the address is incorrect, the customer may collect the package at the nearest carrier agency within 7 days.
If the customer is unavailable, the carrier will attempt delivery up to two additional times.
If the package is not collected or delivery attempts fail, the order will be returned to our warehouse, and the customer may choose:
- Free reshipment, or
- A full refund of the amount paid.

9) Policy Updates This policy may be updated at any time, without prior notice, to ensure legal compliance and continuous service improvement.

10) Customer Support If you have any questions regarding shipping, delivery times, tracking, or orders, please contact our support team:

Email: Support@nergystore.com

Customer support responds within 24–48 business hours, available 24/7.