Jacket Cropped Zip Pink Marshmallow

How do I find my correct size?

Each product page includes a detailed size guide with measurements. Measure your bust, waist, and hips and compare with our chart. If you are between sizes, size up for a relaxed feel or down for a sculpted, compressive fit.

Do your pieces run true to size?

Our activewear fits close to the body with four-way stretch. Most customers find our sizing true to size, but fit can vary by style. Check the fit notes on each product page.

Which styles are best for high-impact workouts?

Look for reinforced waistbands, sweat-wicking fabric, and medium-to-high support. Each product page is labelled by activity level.

What is the return policy?

You may request a return within 30 days of delivery. Items must be unused, in resellable condition, with original tags and packaging.

How do I start a return?

Email Support@nergystore.com with your order number and the item(s) to return. We reply with instructions. Please do not send items back before hearing from us.

Do I pay for return shipping?

No. Nergy covers return shipping for all eligible returns.

Can I exchange for a different size?

Yes, if the item is in stock. Contact Support@nergystore.com and we will assist you.

What payment methods do you accept?

Credit and Debit Cards, PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay. Payment is captured at purchase.

Can I pay in instalments?

Yes, we offer Pay in 3 through Klarna where applicable in your region.

Do prices include VAT?

All prices include VAT where applicable. A full breakdown is in your order confirmation email.

Is it safe to pay on Nergy?

Yes. The site is powered by Shopify with SSL encryption and PCI DSS compliant processing. We do not store your full card details.

How long does it take to process my order?

Orders are processed within 3 to 5 business days after payment. Personalised products may take 1 to 2 extra days. You receive a tracking number by email once dispatched.

How long does delivery take to Europe?

Estimated 12 to 20 business days after dispatch. Times may vary due to carrier, customs, or high-demand periods.

Is shipping free?

Free to most destinations in Europe, North America, and South America. A flat fee of 10 EUR applies to some destinations.

Will I pay customs duties?

No. If any customs fees are requested, Nergy covers them. If you get a request, contact Support@nergystore.com.

What fabrics does Nergy use?

High-performance technical fabrics with four-way stretch, sweat-wicking properties, and lasting shape retention. The full composition is listed on each product page.

Are products safe for sensitive skin?

Our fabrics are selected for comfort against the skin. Check the composition on the product page if you have sensitivities.

Are your products vegan?

Our activewear does not use animal-derived materials. For specifics, contact Support@nergystore.com.

How should I wash my activewear?

Machine wash cold (30C or below) on a delicate cycle with similar colours. Turn garments inside out. Use a mild, eco-friendly detergent.

Can I use fabric softener or bleach?

No. Softeners break down the moisture-wicking and stretch properties over time. Bleach can permanently damage the fabric and colour.

Can I tumble dry?

Air drying is best. Tumble drying damages elastic fibres. Lay flat or hang to dry away from direct sunlight.

Do I need an account to order?

No, you can check out as a guest. An account makes it easier to track orders, manage returns, and save details.

I forgot my password.

Click Forgot password on the login page and enter your email to receive a reset link. Check your spam folder if you do not see it.

Is my personal data safe?

Yes. The site is powered by Shopify with SSL encryption and industry-standard security. See our Privacy Policy for details.

How do I contact support?

Email Support@nergystore.com. We respond within 24 to 48 hours.